As a leading global online retailer, we ship thousands of orders daily all over the world. Just buy and enjoy our great service, we ship direct to your door. After we dispatch your goods, we will email you a tracking number for the courier company (this will be based on your email preferences). Depending on the chosen courier, there may sometimes be a delay of one working day between dispatching your order from our warehouse in China and obtaining the shipping tracking number. If you have not received a tracking number from us, it probably means that we have not sent out your order yet.
Please be patient.
Before we can dispatch your purchases, we may need to confirm your card issuer and , the order processing time would be 1-3 days. We will do our best to keep delays to a minimum. Hope you understand.
The delivery time will depends on different express you choose(the delivery time starts from the moment the package has been send off, you will receive an email confirmation once the information updated, following date are in mainly Europe countries, Australia, Canada and New Zealand):
DHL: 4-5 working days
Fedex: 5-7 working days
Standard Shipping: about 8-10 working days
We want you to be satisfied with your zlay.com purchases. ZLAY team inspect each product before packaging to ensure the maximum customers satisfaction. If that's not the case, we'll gladly accept merchandise for return or exchange. We provide 7 days Fast Return or Exchange when you received your package without any reason.
Contact us or submit a request for a return or exchange, we will try our best to meet your request:
Love the item but need a different size, color or pattern? You are welcome to make an exchange as long as it is in stock.
Please contact us for the return or exchange in advance, and send the original package to our return center to the address we provided. For the refund, you are responsible for all return shipping costs. Please keep us updated for the return tracking number. Your return shipment is 100% your responsibility until we have received it and it is found to be in new condition. Once all the details are confirmed, the refund will be proceed within 24 hours. Hope you enjoy your shopping experiences with us.
Returns & Exchanges Policy
For a return or an exchange, provided it:
- Is in new condition
- Hasn't been washed, worn or altered
- Is accompanied by the original invoice
Items that do not meet these criteria will not be considered for return.
If you change your mind about the products you have purchased from Zlay, we provide 7 days Fast Return or Exchange when you received your package without any reason. You must know the return shipping fee is paid by buyer.
We offer full refund if the order is cancelled before the shipment. You should contact us and send us email to cancel the order.