Contact us or submit a request for a return or exchange, we will try our best to meet your request:
Love the item but need a different size, color or pattern? You are welcome to make an exchange as long as it is in stock.
Please contact us for the return or exchange in advance, and send the original package to our return center to the address we provided. For the refund, you are responsible for all return shipping costs. Please keep us updated for the return tracking number. Your return shipment is 100% your responsibility until we have received it and it is found to be in new condition. Once all the details are confirmed, the refund will be proceed within 24 hours. Hope you enjoy your shopping experiences with us.
Returns & Exchanges Policy
For a return or an exchange, provided it:
- Is in new condition
- Hasn't been washed, worn or altered
- Is accompanied by the original invoice
Items that do not meet these criteria will not be considered for return.
If you change your mind about the products you have purchased from Zlay, we provide 7 days Fast Return or Exchange when you received your package without any reason. You must know the return shipping fee is paid by buyer.
We offer full refund if the order is cancelled before the shipment. You should contact us and send us email to cancel the order.